Sometimes we need to call you to talk about your account. To help us improve the service we provide, we’ve made some changes. This is what could happen when you answer our call.
What’s different?
When you receive a call from us in the future, the call may begin with a brief automated introduction. The automated message will tell you the call is from us and that calls are recorded.
After the short message ends, you\’ll usually be connected to a member of our team right away. Before we talk about your account, we’ll check it\’s you by asking for your name and your address or postcode.
How you’ll know the message is from Landmark
The calls will come from 0330 159 7152. We recommend that you save this number as a contact on your phone.
If you’re worried that any message you receive isn’t from us, please call us and we’ll confirm that it’s genuine.
How to look out for typical phishing indicators
Phishing is when fraudsters try to trick you into revealing personal information. Don’t take the bait! Cybercriminals and fraudsters love to entice us with fake emails and social media posts as well as text messages and voice calls. All with the goal of luring you to provide personal information.
Take a moment to look for any red flags that may indicate the message is potentially fake. Consider questions such as:
- Were you expecting the message?
- Is the language alarming, or threatening?
- Is the sender requesting financial or login information?
- Is there anything unusual or out of the ordinary about the message?
- Is the greeting very generic?
- Is it poorly crafted with poor spelling and bad grammar?
- Does it contain an offer that’s too good to be true?
