If you’ve got a question about your mortgage or loan, our new virtual assistant is here to help 24/7. It can give you information on a number of topics including:
- Making changes to your mortgage or loan
- Paying off your mortgage or loan
- How to request a document, for example a redemption statement
- How to make an overpayment
- Our bank details/contact details
- What to do if you need some help or support
How to use our virtual assistant
Simply click on the small button that will appear in the bottom right corner of every page on our website.
Start a conversation by asking a question or selecting “Help getting started”. It’s best to keep your questions short and simple. You can try rephrasing your question if you don’t see the results you’re expecting.
Important note – the virtual assistant tool will only display and work correctly if you’ve enabled statistics cookies on our website. You can find more information on our use of cookies here.
When using the virtual assistant, please don’t give any personal details, such as your name, address or account number. For more information on how we handle your data, please visit our privacy notice. We hope our virtual assistant gives you everything you need. If you still need help, please contact us.
