Landmark Mortgages Limited data
The Financial Conduct Authority (FCA) requires that all financial services firms publish a summary of their complaints data if they receive more than 500 complaints in a six-month period.
In accordance with these requirements, we have set out below the relevant data for all complaints received by Landmark Mortgages Limited* in the period 1 January 2024 to 30 June 2024.
Complaints publication report
Firm name: Landmark Mortgages Limited
Period covered in this report: 1 January 2024 – 30 June 2024
Brands/trading names covered: Landmark Mortgages Limited
To put the figures above into context:
As of 30 June 2024, Landmark Mortgages Limited held 23,755 mortgage accounts and 9127 unsecured loans. For every 1,000 Home Finance loans, we received 32.92 complaints, and for every 1000 unsecured loans we received 0.12 complaints..
‘Northern Rock was nationalised in February 2008. The organisation was restructured in January 2010 into two separate legal entities – Northern Rock plc and Northern Rock (Asset management) plc (NRAM) – known as NRAM plc since 16 May 2014. Northern Rock plc was sold to Virgin Money in 2012. NRAM plc core business is now a mortgage servicer and no longer open to new business.’
* On 30 April 2016, certain loans were sold to NRAM Ltd by NRAM plc. On 5 May 2016, NRAM plc was sold to an affiliate of Cerberus Capital Management LP. NRAM plc changed its name to Landmark Mortgages Limited on 18 July 2016. The above table details all reportable complaints for Landmark Mortgages Limited for the period 1 January 2024 to 30 June 2024, which includes all loans that are now legally owned by Landmark Mortgages Limited.