Landmark Mortgages Limited data
The Financial Conduct Authority (FCA) requires that all financial services firms publish a summary of their complaints data if they receive more than 500 complaints in a six-month period.
In accordance with these requirements, we have set out below the relevant data for all complaints received by Landmark Mortgages Limited* in the period 1 July 2022 to 31 December 2022.
Complaints publication report
Firm name: Landmark Mortgages Limited
Period covered in this report: 1 July 2022 – 31 December 2022
Brands/trading names covered: Landmark Mortgages Limited
| Product / service grouping | Provision (at reporting period end date) | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days but within 8 weeks | Percentage upheld | Main cause of complaints opened |
|---|---|---|---|---|---|---|---|
| Home finance | 34.93 complaints received per 1,000 balances outstanding | 1,118 | 1,001 | 1.40% | 81.95% | 56.24% | General admin/ Customer service |
To put the figures above into context:
As of 31 December 2022, Landmark Mortgages Limited held 32,011 mortgage accounts. For every 1,000 Home Finance loans, we received 34.93 complaints.
‘Northern Rock was nationalised in February 2008. The organisation was restructured in 1 January 2010 into two separate legal entities – Northern Rock plc and Northern Rock (Asset management) plc (NRAM) – known as NRAM plc since 16 May 2014. Northern Rock plc was sold to Virgin Money in 2012. NRAM plc core business is now a mortgage servicer and no longer open to new business.’
* On 30 April 2016, certain loans were sold to NRAM Ltd by NRAM plc. On 5 May 2016, NRAM plc was sold to an affiliate of Cerberus Capital Management LP. NRAM plc changed its name to Landmark Mortgages Limited on 18 July 2016. The above table details all reportable complaints for Landmark Mortgages Limited for the period 1 July 2022 to 31 December 2022, which includes all loans that are now legally owned by Landmark Mortgages Limited.