Give us a call: 0330 159 7152
Landmark Mortgages
Updates about your mortgage and what we’re doing
Interest rate announcement On 8th May 2025, the Bank of England reduced the base rate of interest by 0.25%. This means the base rate is now 4.25%. Tracker mortgages and loans linked to the Bank of England base rate Tracker rates are set at a fixed amount above the Bank of England base rate. This …
If you’ve got a question about your mortgage or loan, our new virtual assistant is here to help 24/7. It can give you information on a number of topics including: How to use our virtual assistant Simply click on the small button that will appear in the bottom right corner of every page on our website. …
Sometimes we need to call you to talk about your account. To help us improve the service we provide, we’ve made some changes. This is what could happen when you answer our call. What’s different? When you receive a call from us in the future, the call may begin with a brief automated introduction. The automated …
We’ve updated our self-serve facility – two-way secure messaging is now available This means we will now respond to your messages through our self-serve facility. You can send us a secure message to ask a question about your account or provide us with information about your circumstances. You’ll also be able to look back at …
A new commitment to our customers We’re here to help you through this difficult time. If you’ve been affected by the rising cost of living and are worried about paying your mortgage, please call us on 0330 159 7152. Contacting us won’t affect your credit file. We’ve a wide range of options to support you. …
To help us get important information about your account to you as quickly as possible, we’re launching new interactive messaging services. This will include both interactive text and voice messaging services, to which you’ll be able to send a direct reply. This means that you won’t always need to call us and wait to speak …
As the cost of living continues to rise, this affects us all. Living with less money and staying on top of your finances can feel like a struggle. If you’re worried about making ends meet, there are many ways we can help. If you’re concerned about falling behind on your payments or are already in …
Interest rate announcement On 8th May 2025, the Bank of England reduced the base rate of interest by 0.25%. This means the base rate is now 4.25%. Tracker mortgages and loans linked to the Bank of England base rate Tracker rates are set at a fixed amount above the Bank of England base rate. This …
If you’ve got a question about your mortgage or loan, our new virtual assistant is here to help 24/7. It can give you information on a number of topics including: How to use our virtual assistant Simply click on the small button that will appear in the bottom right corner of every page on our website. …
Sometimes we need to call you to talk about your account. To help us improve the service we provide, we’ve made some changes. This is what could happen when you answer our call. What’s different? When you receive a call from us in the future, the call may begin with a brief automated introduction. The automated …
We’ve updated our self-serve facility – two-way secure messaging is now available This means we will now respond to your messages through our self-serve facility. You can send us a secure message to ask a question about your account or provide us with information about your circumstances. You’ll also be able to look back at …
A new commitment to our customers We’re here to help you through this difficult time. If you’ve been affected by the rising cost of living and are worried about paying your mortgage, please call us on 0330 159 7152. Contacting us won’t affect your credit file. We’ve a wide range of options to support you. …
To help us get important information about your account to you as quickly as possible, we’re launching new interactive messaging services. This will include both interactive text and voice messaging services, to which you’ll be able to send a direct reply. This means that you won’t always need to call us and wait to speak …
As the cost of living continues to rise, this affects us all. Living with less money and staying on top of your finances can feel like a struggle. If you’re worried about making ends meet, there are many ways we can help. If you’re concerned about falling behind on your payments or are already in …
Our phone lines and systems will be unavailable on 24th and 25th May 2025 as we need to complete some essential maintenance. During this time, you’ll be unable to call us or log into your online account through our self-serve facility. If this is how you normally make your monthly payment, you’ll need to do this at another time or arrange a different way to pay. Please visit our ‘Make your payment’ page, for all the other ways you can make a payment.
Our self-serve facility will be available from Monday 26th May and our phone lines will be available from Tuesday 27th May 2025. We’re sorry for any inconvenience this might cause you.