Following changes brought in by the Consumer Credit Act 2006, we must tell you that your account is in arrears. We will send a subsequent notice if your account remains like this for six months. The notice does not affect temporary reduced payment arrangements.
What happens when my payment arrangement ends?
We’ll write to you a month before the payment arrangement ends. If you’re still in financial difficulties we’ll need to review your situation and agree a new arrangement.
Why have I been charged a £40.00 fee when I’m struggling with my mortgage payments?
If your mortgage is two or more payments in arrears, we’ll add a £40.00 fee to your mortgage balance each month. This is to help cover the extra costs of managing your account whilst it’s in arrears. We won’t charge the fee if you pay your full mortgage payment each month or agree a payment …
Can I claim on my Payment Protection Insurance (PPI)?
Please contact your insurance provider directly.
Can I get my correspondence in another format like braille or large print?
Yes. Call us on 0330 159 7152 to request this. Phone lines are open between 8:30am and 6:00pm Monday to Friday.
My contact details have changed, how do I update them?
Call us on 0330 159 7152 and we’ll update your details. Phone lines are open between 8:30am and 6:00pm Monday to Friday. Or log into your account using our secure self-service facility.
How do I make a complaint?
We’re sorry if we haven’t got things right. You can tell us by:
How do I notify you of a bereavement?
You can do this by calling us on 0330 159 7152. Phone lines are open between 8:30am and 6:00pm Monday to Friday. Or by writing to us at: Landmark Mortgages, PO Box 115, Skipton, BD23 9FE. Find out more about the process in our Bereavement section.