If you don’t, you might not be able to pay off the amount you borrowed by the end of the mortgage term. If you have a repayment plan, you need to check it regularly to make sure it’s on track. We recommend that you do this at least once a year. If you don’t have …
What is an interest only mortgage?
The monthly payments you make only cover the interest. This means you need to pay off the amount you borrowed by the end of the mortgage term.
How do I make a complaint?
We’re sorry if we haven’t got things right. You can tell us by:
Does the Direct Debit need to be in my name?
We’re unable to set up a Direct Debit in a name that doesn’t appear on the mortgage. At least one mortgage holder name needs to appear on the bank account, this includes joint accounts.
Can Direct Debits be paid from accounts outside the UK?
No. Direct Debits can only be set up from a UK Bank or Building Society account.
My Direct Debit has collected in error, what should I do?
All Direct Debits are covered by a guarantee. You can contact your bank or building society, complete a Direct Debit indemnity claim form and claim an immediate refund. Or, we can request a refund for you. Call us on 0330 159 7152. You should allow 10 working days for a refund.
Will I incur any charges from Landmark Mortgages for paying off my mortgage early or switching lenders?
No. Landmark Mortgages doesn’t charge any Early Repayment Charges. You could incur a Discharge of Mortgage fee of up to £250 for repaying your mortgage early, this covers the administration work we do to redeem the loan. Call us on 0330 159 7152 (phone lines are open Monday to Friday 8:30am – 6:00pm) to find …
Can I switch to a new lender?
Yes. To see if you can switch to a cheaper mortgage visit www.moneyhelper.org.uk and complete the simple, impartial and free questionnaire. To help you complete the questionnaire as accurately as possible, it would be useful to have your latest mortgage statement to hand. The questionnaire takes 5 minutes to complete and when you get to …