We recommend you cancel your Direct Debit as soon as you’ve paid money into your account to redeem your mortgage. If a Direct Debit payment is received after a mortgage has redeemed, a refund will be made directly back to the bank account it came from within 10 working days.
My Direct Debit has failed, what happens next?
You’ll receive a charge of £6.50 The Direct Debit will usually try to collect again after seven working days. You won’t be charged another fee if this second collection also fails. Can I stop this collection?Yes, you can choose to cancel your Direct Debit either with your bank (up to one working day before the …
My Direct Debit was cancelled, can I reset it?
Yes, if your Direct Debit has been cancelled within the last two months, please allow 10 working days for your Direct Debit to be reinstated. If it has been longer than two months since you had a Direct Debit in place, please follow the steps in ‘How do I set up a Direct Debit?‘
Why have you cancelled my Direct Debit?
If your bank rejects your Direct Debit three times in a row, we will cancel your Direct Debit. This is to help you avoid incurring any unnceccessary fees. We’ll write to you to let you know.
Can someone else set up my Direct Debit for me?
No. We can only set up the Direct Debit with the mortgage account holder.
Can I specify the amount taken by Direct Debit?
Yes, as long as the amount is your monthly payment or more.
Can I change the day my Direct Debit payment is made?
Yes. Call our Customer Contact Centre on 0330 159 7152 and we will guide you through the process.
Can I change the bank account my Direct Debit comes out of?
Yes, please follow the same process for ‘How do I set up a Direct Debit?’