We understand and you’re not alone. We’re here to help. We know this can be a very worrying time and it’s important to get in touch with us so we can understand your circumstances and see how we can support you. You can reach our team of experienced agents by calling 0330 159 7152. Our phone lines are open Monday to Friday 8:00am – 8:00pm, Saturday 9:00am – 1:00pm (excluding bank holidays). If you’d prefer, you can send us a message through our secure self-serve facility and we’ll aim to respond to you within 5 working days.
We’ll only instruct solicitors to take possession action as a last resort and when we’ve exhausted all other options. We won’t take possession of your property for at least 12 months from the date of your first missed payment (unless you ask us to, or we’re told that it’s empty).
If we’ve written to tell you that we’re planning to seek possession of your property, you can obtain free legal advice and representation from the Housing Loss Prevention Advice Service (HLPAS). You can find your nearest HLPAS provider by typing in your postcode at https://find-legal-advice.justice.gov.uk/ and ticking the box “Housing Loss Prevention Advice Service”. You can also visit our independent help page for details of a range of organisations who can provide you with free and independent advice and support.