A Direct Debit is an easy and convenient way to make your payments. It means you don’t have to worry about forgetting to make your payment and if your payment amount changes, we’ll automatically update the Direct Debit so it collects the right amount. We’ll always write to you in advance to tell you that we’re going to do this.
To set up a Direct Debit:
Download and complete a Direct Debit mandate and post it to us at:
Landmark Mortgages, PO Box 115, Skipton BD23 9FE.
You should allow 10 working days for us to set up a new Direct Debit. If your next payment is due before then, you should make it in a different way. We’ll send you a letter to tell you when we’ve set your Direct Debit up.
Alternatively, you can call our Customer Contact Centre on 0330 159 7152 and we can do it over the phone. Phone lines are open between 8.30am and 6.00pm Monday to Friday. All you need is your sort code, account number and the authority to set up payments from the account.
Important Information
- Your payments are protected by the Direct Debit guarantee.
- Payments made this way will automatically be split across all parts of your mortgage. If you have more than one part to your mortgage (for example, a mortgage and a linked unsecured loan), and want to make payments to a particular part, you should call our Customer Contact Centre on 0330 159 7152 for instructions. Phone lines are open Monday to Friday 8:30am – 6:00pm.
- If your Direct Debit is rejected by your bank because there wasn’t enough money in your account, we’ll add a fee of £6.50 to your account. This is to cover the cost of dealing with this. We won’t charge this fee more than once in a month.
- We’ll try to take the payment again after seven working days. If you can’t make the payment or want to pay a different way, you should contact us straight away.
- If we don’t receive your payment in the month that it’s due, your account may go into arrears or any existing arrears may increase. If your account is in arrears, you’ll be charged more interest. This is because your balance will be higher than expected.
You can cancel a Direct Debit at any time by contacting us or your bank.