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Ways to contact us
The number you need to call will depend on the reason for your call. If you’re not sure, don’t worry, our agents will be happy to transfer your call to the right person to make sure you get the help you need.
There are two numbers you can reach us on:
Call us on 0330 159 7152 if:
- You have a general enquiry – For example paying off your mortgage, changing your repayment type or requesting a document. Phone lines are open Monday to Friday 8:30am-6:00pm*.
- You want to make a payment – Phone lines are open Monday to Friday 8:30am-6:00pm*.
- You’re struggling to pay and need some help – Phone lines are open Monday to Friday 8:00am-8:00pm, Saturdays 9:00am-1:00pm*.
- You have questions or worries about your interest only mortgage – Phone lines are open Monday to Friday 8:30am-6:00pm*.
- Your mortgage term is ending and you don’t have a plan in place – Phone lines are open Monday to Friday 8:30am-6:00pm*.
*Excluding bank holidays
If you’re calling us from abroad, just add 0044 to the number you want to call and remove the first zero. For example, for 0330 159 7152, you’d call 0044 330 159 7152.
Charges for calling 03 numbers are the same as for calls made to standard UK landline phone numbers starting 01 or 02 and are also included in bundled minutes and unlimited call packages. Calls may be recorded for monitoring and training purposes.
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