Here’s a list of frequently asked questions…
Browse by category or type a question into the search field to find the closest matches.
Self Service
Our secure self-serve facility is available all day, every day. If you have a query which doesn’t need an immediate reply, you can send us a secure message. We aim to reply to your message within five working days.
You can also use our self-serve to:
It’s easy to create a secure login to use the self-serve facility and once you have it, you can access your account at any time.
Click here to create a new login.
Already registered?
Click here to securely login.
*If you make your payment after 8.45pm, we won’t apply it to your account until the following working day.
Ways to contact us
Our secure self-serve facility is available all day, every day. If you have a query which doesn’t need an immediate reply, you can send us a secure message. We aim to reply to your message within five working days.
You can also use our self-serve to:
It’s easy to create a secure login to use the self-serve facility and once you have it, you can access your account at any time.
Click here to create a new login.
Already registered?
Click here to securely login.
*If you make your payment after 8.45pm, we won’t apply it to your account until the following working day.
The number you need to call will depend on the reason for your call. If you’re not sure, don’t worry, our agents will be happy to transfer your call to the right person to make sure you get the help you need.
Call us on 0330 159 7152 if:
- You have a general enquiry – For example paying off your mortgage, changing your repayment type or requesting a document. Phone lines are open Monday to Friday 8:30am-6:00pm*.
- You want to make a payment – Phone lines are open Monday to Friday 8:30am-6:00pm*.
- You’re struggling to pay and need some help – Phone lines are open Monday to Friday 8:00am-8:00pm, Saturdays 9:00am-1:00pm*.
- You have questions or worries about your interest only mortgage – Phone lines are open Monday to Friday 8:30am-6:00pm*.
- Your mortgage term is ending and you don’t have a plan in place – Phone lines are open Monday to Friday 8:30am-6:00pm*.
*Excluding bank holidays
If you’re calling us from abroad, just add 0044 to the number you want to call and remove the first zero. For example, for 0330 159 7152, you’d call 0044 330 159 7152.
Charges for calling 03 numbers are the same as for calls made to standard UK landline phone numbers starting 01 or 02 and are also included in bundled minutes and unlimited call packages. Calls may be recorded for monitoring and training purposes.
You can write to us at the following address:
Landmark Mortgages
PO Box 115
Skipton
BD23 9FE
Don’t forget! You should include your name, address and account number in any letters you send so we can make sure we can match your letter to your account.