Manage Account
Use this section to explore your options and take common account actions
- Making Payments
- Overpayments
- Paying off in full
- Bereavement
- Making changes
- Payment Holidays
- About Self Service
Making Payments
We want making payments to be as pain-free as possible so we have a variety of options available. You can choose the one that best suits your needs.
Your payment needs to reach us by your due date each month. If your due date is no longer suitable for you, please let us know and we can change it. Just remember that the new date must still be within the same month.
Please check how long it takes for payments to reach us by your chosen method as they do vary.
Overpayments
Overpaying your mortgage means you can save money on the interest you pay. It can also help reduce the amount you need to pay back at the end of the term. We don’t charge any early repayment charges, so there’s no limit to the amount you can overpay by.
If you don’t have a plan to pay back your interest only mortgage or are worried that it might not be on track, we can help. Call our dedicated team now on 0330 159 7153. Phone lines are open Monday to Friday 08:30am-6:00pm. Or, check out our Interest Only section for more information on your options.
We don’t charge any early repayment charges, so there’s no limit to the amount you can overpay by.
Here are some examples to show you how much of a difference it can make.
MONTHLY OVERPAYMENTS
An amount that you choose to pay on top of your usual payment
Example
The following examples use an outstanding balance of £80,000 over 10 years on an interest rate of 6.39%*.
| Overpayment amount | Repayment type | Time saved | Balance reduction | Interest saved |
|---|---|---|---|---|
| £10 | Repayment | 1 mth | N/A | £466 |
| £10 | Interest only | N/A | £1,587 | £387 |
| £25 | Repayment | 4 mths | N/A | £1,144 |
| £25 | Interest only | N/A | £3,966 | £966 |
| £100 | Repayment | 1 yr, 4mths | N/A | £4,081 |
| £100 | Interest only | N/A | £15,866 | £3,866 |
*These calculations are for illustrative purposes only and assume that the interest rate will remain the same for your remaining term. Figures rounded to nearest pound (£).
- If you pay by direct debit and would like to set up a regular monthly overpayment, please call us on 0330 159 7152.
Phone lines are open between 8.30 am and 6.00 pm Monday to Friday. - If you pay in any other way simply increase the amount you pay.
ONE-OFF PAYMENTS
You can make a one-off payment of up to £5,000 by debit card using our automated payment line or by logging in to our secure self-service facility. If you want to pay more than this, you will need to call and speak to one of our agents. You can make as many one-off payments as you like.
Example (Repayment mortgages)
If you have a repayment mortgage and you make a one-off payment, you can choose to reduce your monthly payments or keep your payments the same but reduce the term (which means you’ll pay off your mortgage sooner).
The following examples use an outstanding balance of £80,000 on a repayment basis over 10 years on an interest rate of 6.39%*.
If reducing the term…
| Overpayment amount | Time saved | Interest saved |
|---|---|---|
| £500 | 1 mth | £450 |
| £1,000 | 2 mths | £890 |
| £2,500 | 5 mths | £2,180 |
| £5,000 | 10 mths | £4,231 |
Or if reducing the monthly payment…
| Overpayment amount | Payment reduction | Interest saved |
|---|---|---|
| £500 | £6 | £178 |
| £1,000 | £11 | £356 |
| £2,500 | £28 | £890 |
| £5,000 | £56 | £1,779 |
*These calculations are for illustrative purposes only and assume that the interest rate will remain the same for your remaining term. Figures rounded to nearest pound (£).
Example (Interest only mortgages)
If you have an interest only mortgage, making a one-off payment will reduce the amount of interest you pay and the amount you need to pay back at the end of the term.
The following examples use an outstanding balance of £80,000 on a interest only basis over 10 years on an interest rate of 6.39%*.
| Overpayment amount | Payment reduction | Interest saved |
|---|---|---|
| £500 | £3 | £320 |
| £1,000 | £5 | £639 |
| £2,500 | £13 | £1,598 |
| £5,000 | £26 | £3,195 |
*These calculations are for illustrative purposes only and assume that the interest rate will remain the same for your remaining term. Figures rounded to nearest pound (£).
Important things to consider:
- You should only overpay what you can afford. If you’re unsure whether overpaying is right for you, you may wish to seek independent financial advice to help you with your decision.
- Overpaying might not pay back the full amount you owe by the end of the term, so you may need to think about how you’ll pay back any remaining balance.
Paying off your mortgage in full
You can pay off your mortgage in full at any time. This is known as redeeming your mortgage. We don’t charge any early repayment charges but you may need to pay a discharge of mortgage fee of up to £250 for paying off your mortgage early. You can find out if you need to pay this fee and how much it is by checking your original mortgage offer or by calling us on 0300 159 7152. Phone lines are open Monday to Friday 8:30am – 6:00pm.
Find out how much you owe
You can do this by requesting a redemption statement. This will tell you exactly how much you need to pay including any interest and fees, such as the discharge of mortgage fee. It will also tell you how to make the final payment. If you’re not using a solicitor to pay off your mortgage, we may ask you questions about where the money came from. This is to meet our regulatory obligations.
We aim to send out all redemption statements within five days of receiving a request. If you need it sooner, you should call us and let us know.
If you have a ‘together’ loan (a mortgage with a linked unsecured loan) you should read the important information below before requesting a redemption statement.
- Asking your solicitor to request one.
- Logging into your account using our secure self-service facility and clicking ‘Redemption’.
- Calling us on 0330 159 7152.
Phone lines are open between 8.30am and 6.00pm Monday to Friday. - Writing to us at:
Landmark Mortgages, PO Box 115, Skipton, BD23 9FE.
You’ll need to tell us what date you intend to pay off your mortgage so we can calculate the amount you’ll owe on that date. The amount shown on the redemption statement will only be valid until that date. If we receive your payment after that date, it might not be enough to pay off the mortgage in full.
Important information for customers with ‘together’ loans
- These are mortgages with a ‘linked’ unsecured loan.
- When you or your solicitor ask us for a redemption statement, you’ll need to tell us which part of your loan you want to pay off. This could be both your mortgage and unsecured loan, just your mortgage or just your unsecured loan. If you don’t tell us which part you want to pay off, we’ll assume that it’s both your mortgage and unsecured loan.
- If you pay off your mortgage but not the unsecured loan, the interest rate on your loan will increase by up to 8%. You can find out exactly how much it will increase by checking your original mortgage offer or by calling us on 0300 159 7152. Phone lines are open Monday to Friday 8:30am – 6:00pm.
- You may wish to seek independent financial advice before doing this so you can check it’s the right thing to do.
Once we’ve received your payment
- Once your mortgage has been paid in full, we’ll get it settled and closed down within 15 working days of receiving your payment. If you’ve paid too much, we’ll send this money back to you. Don’t forget to give us your new address if you’ve moved house.
- If your property is in England or Wales, we’ll release our charge over your property with HM Land Registry. If you live in Scotland, you’ll need to ask your solicitor to do this for you.
- We’ll then write to you to let you know that you’ve paid off your mortgage. If we hold your title deeds, we’ll send these back to you (or your solicitor, if you have one acting for you).
Worried about your mortgage payments?
If you’re thinking about paying off your mortgage because you’re finding it difficult to make your payments, we might be able to help.
Call us on 0330 159 7152. Phone lines are open Monday to Friday 8:30am – 6:00pm, Saturday 9:00am – 1:00pm. Or if you don’t feel up to speaking to us, there are lots of other places to go for help. Check out our Independent Resources section for details of the debt advice organisations that we work closely with who can provide free help and support with your finances.
Bereavement
We’re here to help
We understand that losing someone close to you can be very difficult and there’s lots of things to take care of. We’re here to help you through this difficult time by making the process of dealing with the mortgage as simple as possible.
Tell us about the death
- Calling us on 0330 159 7152.
Phone lines are open between 8.30 am and 6.00 pm Monday to Friday. - Writing to us at:
Landmark Mortgages, PO Box 115, Skipton, BD23 9FE.
What we need to know:
- Name and address of the account holder who has died
- The mortgage account number
- The date of death
- Your details
- Whether you will be dealing with the estate
You don’t need to worry about sending us a copy of the death certificate, as we’ll obtain a copy on your behalf. If this isn’t possible, we’ll let you know.
The next step depends on whether the mortgage is in sole or joint names.
Sole borrowers
You will need to provide a copy of the Grant of Probate so we can record the details of the executor(s) on our records. If the borrower died without leaving a will, we’ll need to see the original Grant of Letters of Administration.
The mortgage will then need to be repaid, which will usually be from:
- The sale of the property
- The proceeds of a life insurance policy
Joint borrowers
After we receive the death certificate, we’ll remove the deceased borrower’s name from the mortgage. This means that the remaining borrower is then solely responsible for repaying the mortgage.
If you’re the remaining borrower and you’re worried about how you’ll afford to make your mortgage payments, we can help. Please call us on 0330 159 7141. Phone lines are open Monday to Friday 8:30am – 6:00pm, Saturday 9:00am – 1:00pm.
Ownership of the property will depend on whether the property was held as joint tenants or tenants in common.
Joint tenants
The deceased borrower’s interest will automatically transfer to the remaining borrower(s).
Tenants in common
Each borrower owns a specific share in the property and the deceased borrower’s share won’t automatically transfer to the remaining borrower(s). If the property was owned this way, you’ll need the help of a solicitor to deal with the deceased borrower’s share of the estate.
Important Information
- We’ll continue to charge interest on the mortgage balance until it’s been paid back in full
- Payments are still due on the mortgage, even after a borrower has passed away
Making Changes
We’re here to help
Over the lifetime of your mortgage, many things may change – here’s how to deal with the most common changes.
If you’d like to talk to us about any other changes to your account, please call us on 0300 159 7152.
Phone lines are open Monday to Friday 8:30am – 6:00pm.
Making changes
- A copy of your new signature
- A copy of your old signature
We’ll also need one of the following documents:
- Marriage certificate
- Decree absolute
- Birth certificate
- Change of name deed
- Civil partnership certificate
We don’t need to see original documents. We’ll accept copies which have been certified by a professional body, such as:
- Solicitor or notary
- Chartered Accountant
- Bank or Building Society official
- Post Office
The documents must:
- Say ‘certified to be a true copy of the original seen by me’ in writing
- Be signed and dated
- Have the name printed under the signature
- Include occupation, address and telephone number
There may be a charge for doing this.
You can remove a borrower from your mortgage without increasing the amount you’ve borrowed. This is called a change of borrower or transfer of equity. Before we can do this, we’ll need to make sure that you can still afford the payments after we make the change. To do this we will carry out a credit check and an affordability assessment on all people who will be remaining on the mortgage.
Please call us on 0300 159 7152 to make an appointment with a mortgage adviser who will guide you through the process. Phone lines are open Monday to Friday 8:30am – 6:00pm.
Important Information
- There needs to be an original borrower remaining on the mortgage. If you wish to remove all original borrowers or add someone new, you’ll need to apply for a new mortgage with another lender.
- It will be helpful to have information like payslips, bank statements and how much you spend on your day-to-day expenses ready for your appointment. Work out how much you can afford using our helpful Income & Expenditure Form.
- As part of your application, you’ll need to appoint a solicitor and pay any associated costs.
- There’s a non-refundable application administration fee of £180.00 to carry out a change of borrowers application.
This allows someone else to talk about your account without you being there.
- Print off the third-party authority form.
- Call us on 0330 159 7152 and we’ll post a form out to you.
You should return the completed and signed form to: Landmark Mortgages, PO Box 115, Skipton BD23 9FE.
When we receive the completed form, we’ll use information from credit reference agencies to confirm the identity of your third-party. These are ‘soft searches’ which means they won’t leave a footprint on their credit file.
We’ll write to you when the third-party authority has been added to your account. The authority lasts for 12 months from the date it’s added, unless you tell us that you want it to stop before that. You should let your third-party know it’s in place as we won’t tell them.
What we need from you…
- Adding a third-party to your account doesn’t change your agreement with us. This means it won’t make them responsible for your debt or give them an interest in your property.
- If your chosen third party would like more information about how their personal information is used, they can look at our Privacy Notice
You may be able to transfer your mortgage to another property without increasing the amount you’ve borrowed. This is called porting your mortgage. As this will be classed as a new mortgage, we’ll need to make sure that you can still afford the payments after we make the change. To do this we will carry out a credit check and an affordability assessment on all applicants. We’ll also need to check that the new property is suitable security for the mortgage.
Please call us on 0300 159 7152 to make an appointment with a mortgage adviser who will guide you through the process. Phone lines are open Monday to Friday 8:30am – 6:00pm.
Important Information
- All applicants will need to provide us with proof of income.
- It will be helpful to have information like payslips, bank statements and how much you spend on day-to-day living expenses ready for your appointment. Work out how much you can afford using our helpful budget planner.
- As part of your application, you will need to appoint a solicitor and pay any associated costs.
- There is a non-refundable application administration fee of £200.00 to port your mortgage to another property. You’ll also need to cover the cost of a valuation of your new property.
If you want to let out your property instead of living there, you can, but you’ll need to get permission from us first. This is known as ‘consent to let’.
- Call us on 0330 159 7152 and ask for the forms to be sent out to you in the post.
Phone lines are open Monday to Friday 8:30am – 6:00pm.
You should return the completed and signed forms to: Landmark Mortgages, PO Box 115, Skipton BD23 9FE.
Important Information
- We will agree for you to let the property for a maximum of 12 months. If you wish to do this for longer, you will need to reapply every 12 months.
- We charge an annual fee of £31.00 to cover the administration costs of us assessing and agreeing your application. You can either pay this fee up front or add it to your mortgage balance. If you add it to your mortgage balance, you will incur additional interest.
- You will be responsible for meeting any costs and legal requirements associated with letting the property, for example gas safety checks, letting agents etc.
Payment Holidays
If your mortgage has flexible features (you can call us or check your original Offer of Loan to confirm) then you may be able to take a payment holiday of up to three months.
Important Information
- Your monthly payments will increase at the end of the payment holiday. We’ll check that you’re able to afford this increase.
- If you have a repayment mortgage, the missed payments will be paid back over the remaining term of your mortgage. This will result in you paying more interest.
- If you have an interest only mortgage, the missed payments will be added to the amount you owe. This means that the amount you need to pay back at the end of the mortgage term will be higher and you will pay more interest.
- The missed payments will not be classed as arrears and will not be reported to credit reference agencies.
Check if you’re eligible
We can consider a payment holiday if:
If we can’t offer you a payment holiday and you’re going to struggle to make your mortgage payment, we’re here to help. You can reach our team of experienced agents by calling 0330 159 7152. Our phone lines are open Monday to Friday 8:00am – 8:00pm.
- Call us on 0330 159 7152.
Phone lines are open between 8.30 am and 6.00 pm Monday to Friday.
When you speak to us, we’ll carry out an affordability assessment to make sure that the increased payments are affordable. It will be helpful to have information like payslips, bank statements and how much you spend on your household bills ready when you call. If you’re unable to provide us with this information, it may delay the application process.
When we consider your application for a payment holiday, we’ll use information from credit reference agencies. If you have any missed or late payments on other credit commitments, defaults or County Court Judgments (CCJs), this may affect your eligibility.
About self service
Our secure self-service facility is available all day, every day. You can use it to:
It’s easy to create a secure login to use the self-service facility and once you have it, you can access your account at any time.
Click here to create a new login.
Already registered?
Click here to log in.
*Payments made after 8.45pm won’t be applied to your account until the following working day.