Here’s a list of frequently asked questions…
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We understand that this is a very worrying time and the first thing you should do is get in touch with us on 0330 159 7152 so we can get an understanding of your circumstances.
Legal proceedings to take possession of your property will only be considered as a last resort and once all other alternatives have been exhausted.
If we’re unable to get in touch with you and the level of arrears means that litigation is the only option, we will write to you at each stage of the process to explain what’s happening and invite you to discuss your options with us.
If there has been a change to your circumstances and you’re unable to afford your monthly payment, we’re here to help. You can reach our team of experienced agents by calling 0330 159 7152. Our phone lines are open Monday to Friday 8:00am – 8:00pm.
If you have debts with other companies or want independent advice, we might recommend you speak to a debt adviser. You can find details of the debt advice organisations we work closely with on our support page.
This helps us understand your financial situation and what options may be suitable for you.
Why have I received a Notice of Sums in Arrears (NOSIA) when you have agreed a reduced payment arrangement?
Following changes brought in by the Consumer Credit Act 2006, we must tell you that your account is in arrears. We will send a subsequent notice if your account remains like this for six months. The notice does not affect temporary reduced payment arrangements.
We’ll write to you a month before the payment arrangement ends. If you’re still in financial difficulties we’ll need to review your situation and agree a new arrangement.
If your mortgage is two or more payments in arrears, we’ll add a £40.00 fee to your mortgage balance each month. This is to help cover the extra costs of managing your account whilst it’s in arrears.
We won’t charge the fee if you pay your full mortgage payment each month or agree a payment arrangement with us and keep to the agreed arrangement.
If you’re struggling with your mortgage payments, please talk to us. You can call us on on 0330 159 7152. Our phone lines are open Monday to Friday 8:00am – 8:00pm.