You can make payments using our secure self-service facility all day, every day. It’s easy to create a secure login to use the self-service facility and once you have it, you can access your account at any time.
This service is only available to account holders.
You can pay a maximum of £5,000 a month using the automated payment line. If you want to pay more than this, you will need to call and speak to one of our agents.
Payments made after 8:45pm will be applied to your account the following day.
If you have more than one part to your mortgage (for example, a mortgage and a linked unsecured loan), payments will automatically be split across all parts. If you want to make a payment to a specific part, you should call our Customer Contact Centre on 0330 159 7152. Phone lines are open Monday to Friday 8:30am – 6:00pm.