How long will it take to resolve my complaint?

We have eight weeks to resolve your complaint, but we’ll do everything we can to deal with it as quickly as possible.

If we can’t complete our investigation within eight weeks, we’ll send you a letter to let you know and tell you what steps you can take. This will include letting you know that you can go to the Financial Ombudsman Service (FOS) if you’d rather not wait for us to complete our investigation.