Manage Account
Use this section to explore your options and take common account actions
- Making your payment
- Making overpayments
- Paying off in full
- Bereavement
- Update your details
- Flexible features
- Credit file reporting
- About Self-serve
Making your payment
We want making payments to be as pain-free as possible so we have a variety of options available. You can choose the one that best suits your needs.
Your payment needs to reach us by your due date each month. If your due date is no longer suitable for you, please let us know and we can change it. Just remember that the new date must still be within the same month.
Please check how long it takes for payments to reach us by your chosen method as they do vary.
If we don’t receive your payment in the month that it’s due, your account may go into arrears or any existing arrears may increase. If your account is in arrears, you’ll be charged more interest. This is because your balance will be higher than expected. Every month we also tell the credit reference agencies about how you’re managing your mortgage. If you have an unsecured loan with us, we’ll tell them about this separately.
You can make payments using our secure self-serve facility all day, every day.
It’s easy to create a secure login to use the self-serve facility and once you have it, you can access your account at any time.
Click here to create a new login.
Already registered?
Click here to securely login.
Things you should know
- This service is only available to account holders.
- You can pay up to £5,000 a month using the self-serve facility. If you want to pay more than this, you’ll need to call and speak to one of our agents.
- Payments made after 8:45pm will be applied to your account the following day.
- If you have more than one part to your account (for example, a mortgage and a linked unsecured loan), we’ll split your payment across each of the loans you have with us, in line with your Offer of Loan. If you want your payment to be applied in a different way, you should tell us before you make the payment. You can call our Customer Contact Centre on 0330 159 7152. Phone lines are open Monday to Friday 8:30am – 6:00pm.
Making overpayments
An overpayment is an extra amount you choose to pay on top of your normal monthly payment. Overpaying means you can save money on the interest you pay by reducing the outstanding mortgage balance. If you have an interest only mortgage, it can also help reduce the amount you need to pay back at the end of the term. We don’t charge any early repayment charges, so there’s no limit to the amount you can overpay during the term of your mortgage.
Things you should know:
- You should only overpay if you can afford to do so. If you’re unsure whether overpaying is right for you, you may wish to seek independent financial advice to help you with your decision.
- Your overpayment won’t cover your normal monthly payment, unless you contact us to request that this happens.
- If you have any outstanding arrears, we’ll use the overpayment to clear these first. We’ll then split the remaining overpayment across each of the loans you have with us. Just like we do with your monthly payments. If you want your overpayment to be applied in a different way, you should tell us before you make the payment.
- We can only accept payments made from a named account holder, or someone who holds third-party authority on your account with permission to make payments. If you want another person to make payments on your account, download a form here.
- As part of our due diligence checks we may ask you to provide details of where the money is coming from.
- If you have an interest only mortgage, overpaying might not pay back the full amount you owe by the end of the term. We recommend that you review your repayment plans at least once a year.
Paying off your mortgage in full
You can pay off your mortgage in full at any time. This is known as redeeming your mortgage. We don’t charge any early repayment charges but you may need to pay a discharge of mortgage fee of up to £250 for paying off your mortgage early. You can find out if you need to pay this fee and how much it is by checking your original mortgage offer or by calling us on 0300 159 7152. Phone lines are open Monday to Friday 8:30am – 6:00pm.
Find out how much you owe
You can do this by requesting a redemption statement. This will tell you exactly how much you need to pay including any interest and fees, such as the discharge of mortgage fee. It will also tell you how to make the final payment. If you’re not using a solicitor to pay off your mortgage, we may ask you questions about where the money came from. This is to meet our regulatory obligations.
We aim to send out all redemption statements within five days of receiving a request. If you need it sooner, you should call us and let us know.
If you have a ‘together’ loan (a mortgage with a linked unsecured loan) you should read the important information below before requesting a redemption statement.
- Asking your solicitor to request one.
- Logging into your account using our secure self-serve facility and clicking ‘Redemption’.
- Calling us on 0330 159 7152.
Phone lines are open between 8.30am and 6.00pm Monday to Friday. - Writing to us at:
Landmark Mortgages, PO Box 115, Skipton, BD23 9FE.
You’ll need to tell us what date you intend to pay off your mortgage so we can calculate the amount you’ll owe on that date. The amount shown on the redemption statement will only be valid until that date. If we receive your payment after that date, it might not be enough to pay off the mortgage in full.
Important information for customers with ‘together’ loans
- These are mortgages with a ‘linked’ unsecured loan.
- When you or your solicitor ask us for a redemption statement, you’ll need to tell us which part of your loan you want to pay off. This could be both your mortgage and unsecured loan, just your mortgage or just your unsecured loan. If you don’t tell us which part you want to pay off, we’ll assume that it’s both your mortgage and unsecured loan.
- If you pay off your mortgage but not the unsecured loan, the interest rate on your loan will increase by up to 8%. You can find out exactly how much it will increase by checking your original mortgage offer or by calling us on 0300 159 7152. Phone lines are open Monday to Friday 8:30am – 6:00pm.
- You may wish to seek independent financial advice before doing this so you can check it’s the right thing to do.
Once we’ve received your payment
- Once your mortgage has been paid in full, we’ll get it settled and closed down within 15 working days of receiving your payment. If you’ve paid too much, we’ll send this money back to you. Don’t forget to give us your new address if you’ve moved house.
- If your property is in England or Wales, we’ll release our charge over your property with HM Land Registry. If you live in Scotland, you’ll need to ask your solicitor to do this for you.
- We’ll then write to you to let you know that you’ve paid off your mortgage. If we hold your title deeds, we’ll send these back to you (or your solicitor, if you have one acting for you).
Worried about your mortgage payments?
If you’re thinking about paying off your mortgage because you’re finding it difficult to make your payments, we might be able to help.
Call us on 0330 159 7152. Phone lines are open Monday to Friday 8:30am – 6:00pm, Saturday 9:00am – 1:00pm. Or if you don’t feel up to speaking to us, there are lots of other places to go for help. Check out our Independent Resources section for details of the debt advice organisations that we work closely with who can provide free help and support with your finances.
Bereavement
We’re here to help
We understand that losing someone close to you can be very difficult and there’s lots of things to take care of. We’re here to help you through this difficult time by making the process of dealing with the mortgage as simple as possible.
Tell us about the death
- Calling us on 0330 159 7152.
Phone lines are open between 8.30 am and 6.00 pm Monday to Friday. - Writing to us at:
Landmark Mortgages, PO Box 115, Skipton, BD23 9FE.
What we need to know:
- Name and address of the account holder who has died
- The mortgage account number
- The date of death
- Your details
- Whether you will be dealing with the estate
You don’t need to worry about sending us a copy of the death certificate, as we’ll obtain a copy on your behalf. If this isn’t possible, we’ll let you know.
The next step depends on whether the mortgage is in sole or joint names.
Sole borrowers
You will need to provide a copy of the Grant of Probate so we can record the details of the executor(s) on our records. If the borrower died without leaving a will, we’ll need to see the original Grant of Letters of Administration.
The mortgage will then need to be repaid, which will usually be from:
- The sale of the property
- The proceeds of a life insurance policy
Joint borrowers
After we receive the death certificate, we’ll remove the deceased borrower’s name from the mortgage. This means that the remaining borrower is then solely responsible for repaying the mortgage.
If you’re the remaining borrower and you’re worried about how you’ll afford to make your mortgage payments, we can help. Please call us on 0330 159 7141. Phone lines are open Monday to Friday 8:30am – 6:00pm, Saturday 9:00am – 1:00pm.
Ownership of the property will depend on whether the property was held as joint tenants or tenants in common.
Joint tenants
The deceased borrower’s interest will automatically transfer to the remaining borrower(s).
Tenants in common
Each borrower owns a specific share in the property and the deceased borrower’s share won’t automatically transfer to the remaining borrower(s). If the property was owned this way, you’ll need the help of a solicitor to deal with the deceased borrower’s share of the estate.
Important Information
- We’ll continue to charge interest on the mortgage balance until it’s been paid back in full
- Payments are still due on the mortgage, even after a borrower has passed away
Update your details
Over the term of your mortgage, many things can change and it’s important we have the right information for you. Here’s how to deal with the most common changes.
If you need to talk to us about any other changes, you can send us a message using our secure self-serve facility. Just select ‘Update my personal details’ from the dropdown list. Or call us on 0330 159 7152. Phone lines are open Monday to Friday 8:30am – 6:00pm.
Using your flexible features
If your mortgage has flexible features, you may be able to take advantage of a range of options to make life a little easier for you. You can apply to borrow back previous overpayments you’ve made, pay less than your monthly payment each month, or take a payment holiday.
To see if your mortgage has flexible features, please check your latest mortgage offer. Or contact us by:
- Sending us a secure message through our self-serve facility. Just select ‘Flexi Features query’ from the dropdown list.
- Calling our customer services team on 0330 159 7152. Phone lines are open Monday to Friday 8:30am-6:00pm.
You can make payments using our secure self-serve facility all day, every day.
It’s easy to create a secure login to use the self-serve facility and once you have it, you can access your account at any time.
Click here to create a new login.
Already registered?
Click here to securely login.
Things you should know
- This service is only available to account holders.
- You can pay up to £5,000 a month using the self-serve facility. If you want to pay more than this, you’ll need to call and speak to one of our agents.
- Payments made after 8:45pm will be applied to your account the following day.
- If you have more than one part to your account (for example, a mortgage and a linked unsecured loan), we’ll split your payment across each of the loans you have with us, in line with your Offer of Loan. If you want your payment to be applied in a different way, you should tell us before you make the payment. You can call our Customer Contact Centre on 0330 159 7152. Phone lines are open Monday to Friday 8:30am – 6:00pm.
Credit file reporting
Every month we provide information to the credit reference agencies about how you’re managing your mortgage (and unsecured loan, if you have one). The credit reference agencies use this information to create your credit file. Here’s some useful information to help you understand what goes into your credit file, what it means, how to obtain a copy of it and where to go for more information.
You can make payments using our secure self-serve facility all day, every day.
It’s easy to create a secure login to use the self-serve facility and once you have it, you can access your account at any time.
Click here to create a new login.
Already registered?
Click here to securely login.
Things you should know
- This service is only available to account holders.
- You can pay up to £5,000 a month using the self-serve facility. If you want to pay more than this, you’ll need to call and speak to one of our agents.
- Payments made after 8:45pm will be applied to your account the following day.
- If you have more than one part to your account (for example, a mortgage and a linked unsecured loan), we’ll split your payment across each of the loans you have with us, in line with your Offer of Loan. If you want your payment to be applied in a different way, you should tell us before you make the payment. You can call our Customer Contact Centre on 0330 159 7152. Phone lines are open Monday to Friday 8:30am – 6:00pm.
About self-serve
Our secure self-serve facility is available all day, every day. If you have a query which doesn’t need an immediate reply, you can send us a secure message. We aim to reply to your message within five working days.
You can also use our self-serve to:
It’s easy to create a secure login to use the self-serve facility and once you have it, you can access your account at any time.
Click here to create a new login.
Already registered?
Click here to log in.
*Payments made after 8.45pm won’t be applied to your account until the following working day.