To help us get important information about your account to you as quickly as possible, we’re launching new interactive messaging services. This will include both interactive text and voice messaging services, to which you’ll be able to send a direct reply.
This means that you won’t always need to call us and wait to speak to an agent, and you can also reply at a time that suits you.
What to do if you receive an interactive message
We’ll ask you to verify your identity by responding with your date of birth using the numbers on your phone keypad. We’ll never ask you to provide any other personal information. Once we’ve confirmed it’s you, we’ll send you further messages about what we need to tell you. We’ll also prompt you to reply by selecting specific responses using the numbers on your phone keypad. You won’t be able to reply with a written message as this won’t be recognised.
How you’ll know the message is from Landmark
The messages will come from different telephone numbers to the ones we usually use to contact you.
- Interactive text messages will come from 07862 138270.
- Interactive voice messages will come from 01756 556998.
So that you’ll recognise them in future, you may want to add these numbers to your address book.
The only personal details we will ever ask you for in an interactive message is your date of birth. We’ll never ask you for any other personal information.
We’ll also never ask you for debit card details in an interactive message.
If you’re worried that any message that you receive isn’t from us, please call us and we’ll confirm that it’s genuine.
How to look out for typical phishing indicators
Phishing is when fraudsters try to trick you into revealing personal information. Don’t take the bait! Cybercriminals and fraudsters love to entice us with fake emails and social media posts as well as text messages and voice calls. All with the goal of luring you to provide personal information.
Take a moment to look for any red flags that may indicate the message is potentially fake. Consider questions such as:
- Were you expecting the message?
- Is the language alarming, or threatening?
- Is the sender requesting financial or login information?
- Is there anything unusual or out of the ordinary about the message?
- Is the greeting very generic?
- Is it poorly crafted with poor spelling and bad grammar?
- Does it contain an offer that’s too good to be true?
