Here’s a list of frequently asked questions…
Browse by category or type a question into the search field to find the closest matches.
Online Security
You can make payments using our secure self-serve facility all day, every day.
It’s easy to create a secure login to use the self-serve facility and once you have it, you can access your account at any time.
Click here to create a new login.
Already registered?
Click here to securely login.
Things you should know
- This service is only available to account holders.
- You can pay up to £5,000 a month using the self-serve facility. If you want to pay more than this, you’ll need to call and speak to one of our agents.
- Payments made after 8:45pm will be applied to your account the following day.
- If you have more than one part to your account (for example, a mortgage and a linked unsecured loan), we’ll split your payment across each of the loans you have with us, in line with your Offer of Loan. If you want your payment to be applied in a different way, you should tell us before you make the payment. You can call our Customer Contact Centre on 0330 159 7152. Phone lines are open Monday to Friday 8:30am – 6:00pm.
Payment Methods
A Direct Debit is an easy and convenient way to make your payments. It means you don’t have to worry about forgetting to make your payment and if your payment amount changes, we’ll automatically update the Direct Debit so it collects the right amount. We’ll always write to you in advance to tell you that we’re going to do this.
To set up a Direct Debit:
Download and complete a Direct Debit mandate and post it to us at:
Landmark Mortgages, PO Box 115, Skipton BD23 9FE.
You should allow 10 working days for us to set up a new Direct Debit. If your next payment is due before then, you should make it in a different way. We’ll send you a letter to tell you when we’ve set your Direct Debit up.
If you’d prefer, you can call our Customer Contact Centre on 0330 159 7152 and we can do it over the phone. Phone lines are open between 8.30am and 6.00pm Monday to Friday. All you need is your sort code, account number and the authority to set up payments from the account.
Things you should know
- Your payments are protected by the Direct Debit guarantee.
- If you have more than one part to your account (for example, a mortgage and a linked unsecured loan), we’ll split your payment across each of the loans you have with us, in line with your Offer of Loan. If you want your payment to be applied in a different way, you should tell us before you make the payment. You can call our Customer Contact Centre on 0330 159 7152. Phone lines are open Monday to Friday 8:30am – 6:00pm.
- If your Direct Debit is rejected by your bank, we’ll add a fee of £6.50 to your account. This is to cover the cost of dealing with this. We won’t charge this fee more than once in a month. We’ll try to take the payment again after seven working days. If you can’t make the payment or want to pay a different way, you should contact us straight away.
You can cancel a Direct Debit at any time by contacting us or your bank.
A bank transfer is a single payment set up through your bank. You can set one up online, in branch or over the phone. You choose when and how much you pay.
Please use the following details to make a payment by bank transfer:
Sort Code: 62-31-87
Account number: 80140262
Reference number: your mortgage account number
Things you should know
- Payments received after 4:00pm, at the weekend or on a Bank Holiday will be applied to your account the following working day.
- If you have more than one part to your account (for example, a mortgage and a linked unsecured loan), we’ll split your payment across each of the loans you have with us, in line with your Offer of Loan. If you want your payment to be applied in a different way, you should tell us before you make the payment. You can call our Customer Contact Centre on 0330 159 7152. Phone lines are open Monday to Friday 8:30am – 6:00pm.
We have three ways you can pay using your debit card.
1. Use our automated payment line
Call us on 0330 159 7152. Our automated payment line is available 7:00am – 9:00pm Monday to Friday and 7:00am – 5:00pm Saturday and Sunday
Things you should know
- This service is only available to account holders.
- You can pay up to £5,000 a month using the automated payment line. If you want to pay more than this, you’ll need to call and speak to one of our agents.
- You’ll need your account number, date of birth and the numbers from your postcode to use this service.
- Payments made after 8:45pm will be applied to your account the following working day.
- If you have more than one part to your account (for example, a mortgage and a linked unsecured loan), we’ll split your payment across each of the loans you have with us, in line with your Offer of Loan. If you want your payment to be applied in a different way, you should tell us before you make the payment. You can call our Customer Contact Centre on 0330 159 7152. Phone lines are open Monday to Friday 8:30am – 6:00pm.
2. Use our secure self-serve facility
You can make payments using our secure self-serve facility all day, every day.
It’s easy to create a secure login to use the self-serve facility and once you have it, you can access your account at any time.
Click here to create a new login.
Already registered?
Click here to securely login.
Things you should know
- This service is only available to account holders.
- You can pay up to £5,000 a month using the self-serve facility. If you want to pay more than this, you’ll need to call and speak to one of our agents.
- Payments made after 8:45pm will be applied to your account the following working day.
- If you have more than one part to your account (for example, a mortgage and a linked unsecured loan), we’ll split your payment across each of the loans you have with us, in line with your Offer of Loan. If you want your payment to be applied in a different way, you should tell us before you make the payment. You can call our Customer Contact Centre on 0330 159 7152. Phone lines are open Monday to Friday 8:30am – 6:00pm.
2. Speak to one of our agents
Call us on 0330 159 7152.
Phone lines are open Monday to Friday 8:30am – 6:00pm.
Standing orders are automatic, regular payments set up through your bank. You can set one up online, in branch or over the phone. You choose when, how much and how often you pay and can change or cancel it at any time.
Please use the following details to set up a standing order:
Sort Code: 62-31-87
Account number: 80140262
Reference number: your mortgage account number
Things you should know
- Payments can take up to five days to reach us and are only received on weekdays (excluding bank holidays).
- You’re in control of your standing order. If your monthly payment amount changes, you’ll need to change the amount of your standing order through your bank. If you don’t do this, you could end up paying too much or too little.
- If you no longer want to pay by standing order, you’ll need to cancel it with your bank. If you don’t do this, your bank will continue to send us the agreed amount (as long as there’s enough money in your bank account).
- If you have more than one part to your account (for example, a mortgage and a linked unsecured loan), we’ll split your payment across each of the loans you have with us, in line with your Offer of Loan. If you want your payment to be applied in a different way, you should tell us before you make the payment. You can call our Customer Contact Centre on 0330 159 7152. Phone lines are open Monday to Friday 8:30am – 6:00pm.
Please make your cheque payable to Landmark Mortgages Limited and post it to us at: Landmark Mortgages, PO Box 115, Skipton BD23 9FE.
Things you should know
- It usually takes five working days for cheque payments to reach your account, so make sure you leave enough time before your payment is due.
- Please write your account number on the back of the cheque in case the cheque gets separated from your covering letter.
- If your cheque is returned unpaid, we’ll add a fee of £6.50 to your account. This is to cover the cost of dealing with this.
You can make payments using our secure self-serve facility all day, every day.
It’s easy to create a secure login to use the self-serve facility and once you have it, you can access your account at any time.
Click here to create a new login.
Already registered?
Click here to securely login.
Things you should know
- This service is only available to account holders.
- You can pay up to £5,000 a month using the self-serve facility. If you want to pay more than this, you’ll need to call and speak to one of our agents.
- Payments made after 8:45pm will be applied to your account the following day.
- If you have more than one part to your account (for example, a mortgage and a linked unsecured loan), we’ll split your payment across each of the loans you have with us, in line with your Offer of Loan. If you want your payment to be applied in a different way, you should tell us before you make the payment. You can call our Customer Contact Centre on 0330 159 7152. Phone lines are open Monday to Friday 8:30am – 6:00pm.
Self Service
You can make payments using our secure self-serve facility all day, every day.
It’s easy to create a secure login to use the self-serve facility and once you have it, you can access your account at any time.
Click here to create a new login.
Already registered?
Click here to securely login.
Things you should know
- This service is only available to account holders.
- You can pay up to £5,000 a month using the self-serve facility. If you want to pay more than this, you’ll need to call and speak to one of our agents.
- Payments made after 8:45pm will be applied to your account the following day.
- If you have more than one part to your account (for example, a mortgage and a linked unsecured loan), we’ll split your payment across each of the loans you have with us, in line with your Offer of Loan. If you want your payment to be applied in a different way, you should tell us before you make the payment. You can call our Customer Contact Centre on 0330 159 7152. Phone lines are open Monday to Friday 8:30am – 6:00pm.