Here’s a list of frequently asked questions…
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Online Security
You can make payments using our secure self-service facility all day, every day.
It’s easy to create a secure login to use the self-service facility and once you have it, you can access your account at any time.
Click here to create a new login.
Already registered?
Click here to securely login.
Important Information
- This service is only available to account holders.
- You can pay a maximum of £5,000 a month using the automated payment line. If you want to pay more than this, you will need to call and speak to one of our agents.
- Payments made after 8:45pm will be applied to your account the following day.
- If you have more than one part to your mortgage (for example, a mortgage and a linked unsecured loan), payments will automatically be split across all parts. If you want to make a payment to a specific part, you should call our Customer Contact Centre on 0330 159 7152. Phone lines are open Monday to Friday 8:30am – 6:00pm.
Payment Methods
A Direct Debit is an easy and convenient way to make your payments. It means you don’t have to worry about forgetting to make your payment and if your payment amount changes, we’ll automatically update the Direct Debit so it collects the right amount. We’ll always write to you in advance to tell you that we’re going to do this.
To set up a Direct Debit:
Download and complete a Direct Debit mandate and post it to us at:
Landmark Mortgages, PO Box 115, Skipton BD23 9FE.
You should allow 10 working days for us to set up a new Direct Debit. If your next payment is due before then, you should make it in a different way. We’ll send you a letter to tell you when we’ve set your Direct Debit up.
Alternatively, you can call our Customer Contact Centre on 0330 159 7152 and we can do it over the phone. Phone lines are open between 8.30am and 6.00pm Monday to Friday. All you need is your sort code, account number and the authority to set up payments from the account.
Important Information
- Your payments are protected by the Direct Debit guarantee.
- Payments made this way will automatically be split across all parts of your mortgage. If you have more than one part to your mortgage (for example, a mortgage and a linked unsecured loan), and want to make payments to a particular part, you should call our Customer Contact Centre on 0330 159 7152 for instructions. Phone lines are open Monday to Friday 8:30am – 6:00pm.
- If your Direct Debit is rejected by your bank because there wasn’t enough money in your account, we’ll add a fee of £6.50 to your account. This is to cover the cost of dealing with this. We won’t charge this fee more than once in a month.
- We’ll try to take the payment again after seven working days. If you can’t make the payment or want to pay a different way, you should contact us straight away.
- If we don’t receive your payment in the month that it’s due, your account may go into arrears or any existing arrears may increase. If your account is in arrears, you’ll be charged more interest. This is because your balance will be higher than expected.
You can cancel a Direct Debit at any time by contacting us or your bank.
A bank transfer is a one-off payment set up through your bank. You can set one up online, in branch or over the phone. You choose when and how much you pay.
Please use the following details to make a payment by bank transfer:
Sort Code: 62-31-87
Account number: 80140262
Reference number: your mortgage account number
Important Information
- Payments received after 6:25pm, at the weekend or on a Bank Holiday will be applied to your account the following working day.
- Payments made this way will automatically be split across all parts of your mortgage. If you have more than one part to your mortgage (for example, a mortgage and a linked unsecured loan), and want to make payments to a particular part, you should call our Customer Contact Centre on 0330 159 7152 for instructions. Phone lines are open Monday to Friday 8:30am – 6:00pm.
We have three ways you can pay using your debit card.
1. Use our automated payment line
Call us on 0330 159 7152. This line is available Monday to Friday 7:00am – 9:00pm, Saturday 9:00am – 4:00pm and Sunday 10:00am – 1:00pm.
Important Information
- This service is only available to account holders.
- You can pay a maximum of £5,000 a month using the automated payment line. If you want to pay more than this, you will need to call and speak to one of our agents.
- You will need your account number, date of birth and the numbers from your postcode to use this service.
- Payments made after 8:45pm will be applied to your account the following working day.
- If you have more than one part to your mortgage (for example, a mortgage and a linked unsecured loan), payments will automatically be split across all parts. If you want to make a payment to a specific part, you should call our Customer Contact Centre on 0330 159 7152. Phone lines are open Monday to Friday 8:30am – 6:00pm.
2. Use our secure self-service facility
You can make payments using our secure self-service facility all day, every day.
It’s easy to create a secure login to use the self-service facility and once you have it, you can access your account at any time.
Click here to create a new login.
Already registered?
Click here to securely login.
Important Information
- This service is only available to account holders.
- You can pay a maximum of £5,000 a month using the automated payment line. If you want to pay more than this, you will need to call and speak to one of our agents.
- Payments made after 8:45pm will be applied to your account the following day.
- If you have more than one part to your mortgage (for example, a mortgage and a linked unsecured loan), payments will automatically be split across all parts. If you want to make a payment to a specific part, you should call our Customer Contact Centre on 0330 159 7152. Phone lines are open Monday to Friday 8:30am – 6:00pm.
2. Speak to one of our agents
Call us on 0330 159 7152.
Phone lines are open Monday to Friday 8:30am – 6:00pm.
Standing orders are a recurring payment set up through your bank. You can set one up online, in branch or over the phone. You choose when, how much and how often you pay.
Please use the following details to set up a standing order:
Sort Code: 62-31-87
Account number: 80140262
Reference number: your mortgage account number
Important Information
- Payments can take up to five days to reach us and are only received on weekdays (excluding bank holidays).
- If your payment amount changes, you will need to change the amount of your standing order. If you don’t do this, you could end up paying too much or too little to your mortgage.
- If you no longer wish to pay by standing order, you will need to cancel the standing order with your bank. If you don’t do this, your bank will continue to send us the agreed amount (as long as there’s enough money in your bank account).
- Payments made this way will automatically be split across all parts of your mortgage. If you have more than one part to your mortgage (for example, a mortgage and a linked unsecured loan), and want to make payments to a particular part, you should call our Customer Contact Centre on 0330 159 7152 for instructions. Phone lines are open Monday to Friday 8:30am – 6:00pm.
Please make your cheque payable to Landmark Mortgages Limited and post it to us at: Landmark Mortgages, PO Box 115, Skipton BD23 9FE.
Important Information
- It usually takes five working days for cheque payments to reach your account, so make sure you leave enough time before your payment is due.
- Remember to write your account number on the back of the cheque in case the cheque gets separated from your covering letter.
- If your cheque is returned unpaid, we’ll add a fee of £6.50 to your account. This is to cover the cost of dealing with this.
You can make payments using our secure self-service facility all day, every day.
It’s easy to create a secure login to use the self-service facility and once you have it, you can access your account at any time.
Click here to create a new login.
Already registered?
Click here to securely login.
Important Information
- This service is only available to account holders.
- You can pay a maximum of £5,000 a month using the automated payment line. If you want to pay more than this, you will need to call and speak to one of our agents.
- Payments made after 8:45pm will be applied to your account the following day.
- If you have more than one part to your mortgage (for example, a mortgage and a linked unsecured loan), payments will automatically be split across all parts. If you want to make a payment to a specific part, you should call our Customer Contact Centre on 0330 159 7152. Phone lines are open Monday to Friday 8:30am – 6:00pm.
Self Service
You can make payments using our secure self-service facility all day, every day.
It’s easy to create a secure login to use the self-service facility and once you have it, you can access your account at any time.
Click here to create a new login.
Already registered?
Click here to securely login.
Important Information
- This service is only available to account holders.
- You can pay a maximum of £5,000 a month using the automated payment line. If you want to pay more than this, you will need to call and speak to one of our agents.
- Payments made after 8:45pm will be applied to your account the following day.
- If you have more than one part to your mortgage (for example, a mortgage and a linked unsecured loan), payments will automatically be split across all parts. If you want to make a payment to a specific part, you should call our Customer Contact Centre on 0330 159 7152. Phone lines are open Monday to Friday 8:30am – 6:00pm.