Yes. You can cancel your Direct Debit at any time by calling us on 0330 159 7152, please allow up to five working days for your Direct Debit to cancel. You can also cancel your Direct Debit with your bank, allow one working day for this.
Give us a call: 0330 159 7152
Our phone lines and systems will be unavailable over some weekends in the next 6 weeks due to essential maintenance. The dates currently planned are Saturday 27th and Sunday 28th September 2025 and Saturday 4th and Sunday 5th October 2025. During these weekends, you’ll be unable to call us or log into your online account through our self-serve facility. If this is how you normally make your monthly payment, you’ll need to do this at another time or arrange a different way to pay. Please visit our ‘Make your payment’ page, for all the other ways you can make a payment.
You can contact us as normal on the Monday following the essential maintenance. We’re sorry for any inconvenience this might cause you.