Contact us

Need to contact us about your mortgage or loan? You can find our phone numbers and opening hours below.

If you have a general query – please be aware that we are usually busiest at the end of the month and call waiting times may be increased.

Please note the below contact centre opening hours for the Christmas and New Year period 2017.

Date Opening Hours
Friday 22 December 8am - 8pm
Saturday 23 December 9am – 1pm
Sunday 24 – Tuesday 26 December CLOSED
Wednesday 27 – Friday 29 December 8am - 8pm
Saturday 30 December 9am - 4pm
Sunday 31 December 10am - 3pm
Monday 1 January CLOSED
Tuesday 2 January 8am – 8pm

If you do not make your payments by Direct Debit, it is your responsibility to ensure that we receive your monthly mortgage payment on time.

If you pay by card, you will need to ensure that you make your payment on your due date. If we are closed on the date your payment is due, you will need to arrange to contact us earlier in the month to make your payment. You may be able to use our automated payment line, please call us on to discuss this option.

Faster Payment bank transfers will only be received on business days. Payments sent over the weekend or on bank holidays will not be processed until the next business day. If your payment is due on a non-business day, you will need to arrange to send the payment earlier in the month.

If you make you payment by cheque, you will need to take into account the Royal Mail's last posting dates for Christmas:

Date Service
Tuesday 19 December 2nd Class
Wednesday 20 December 1st Class
Thursday 21 December Special Delivery
Friday 22 December Special Delivery Saturday

If you need any assistance then please contact us on 0330 159 7141. With the exception of dates mentioned above, lines are open Monday to Friday 8am to 8pm and 9am to 1pm Saturday.

May we take this opportunity to wish you Merry Christmas and all the best for the New Year.

Mortgages / Loans

For general queries, contact us on 0330 159 7152*

Lines open
Monday – Friday: 8.30am – 6.00pm

If you are having difficulties that may affect your mortgage contact us on 0330 159 7141*

Lines open
Monday – Friday: 8.00am – 8.00pm

Saturday: 9.00am – 1.00pm
Calling from outside the UK

Contact us on 00 44 330 159 7152 (call charges will vary – check with your provider).

Lines open
Monday – Friday: 8:30am – 6:00pm GMT

Complaints

We are committed to providing a service of the very highest standards; however we recognise that sometimes things can go wrong, and when they do, we want you to tell us so we can put them right as soon as possible.

You can find out more about our Internal Complaints Procedure.

Our correspondence address

If you would like to contact us by post, please write to the department you are corresponding with (e.g. Mortgages) at:

Landmark Mortgages
PO Box 656
Durham
DH1 9LY

Subject Access Requests
Landmark postal address

If you would like to contact us by post, please write to the department you are corresponding with (e.g. mortgages) at:

Landmark Mortgages
PO Box 656
Durham
DH1 9LY