Contact us

Need to contact us about your mortgage or loan? You can find our phone numbers and opening hours below.

If you have a general query – please be aware that we are usually busiest at the end of the month and call waiting times may be increased.

Mortgages / Loans

For general queries, contact us on 0330 159 7152*

Lines open
Monday – Friday: 8.30am – 6.00pm

If you are having difficulties that may affect your mortgage contact us on 0330 159 7141*

Lines open
Monday – Friday: 8.00am – 8.00pm

Saturday: 9.00am – 1.00pm
Calling from outside the UK

Contact us on 00 44 330 159 7152 (call charges will vary – check with your provider).

Lines open
Monday – Friday: 8:30am – 6:00pm GMT

Complaints

We are committed to providing a service of the very highest standards; however we recognise that sometimes things can go wrong, and when they do, we want you to tell us so we can put them right as soon as possible.

You can find out more about our Internal Complaints Procedure.

Our correspondence address

If you would like to contact us by post, please write to the department you are corresponding with (e.g. Mortgages) at:

Landmark Mortgages
PO Box 656
Durham
DH1 9LY

Subject Access Requests
Landmark postal address

If you would like to contact us by post, please write to the department you are corresponding with (e.g. mortgages) at:

Landmark Mortgages
PO Box 656
Durham
DH1 9LY