PPI FAQs

Payment protection insurance

If you were previously sold a Payment Protection Insurance (PPI) or Mortgage Payment Protection Insurance (MPPI) policy through Northern Rock plc and have any enquiries about your policy, please visit the NRAM website for more information.

This section of the NRAM website is designed to help customers identify if they purchased a PPI or MPPI policy and explains what steps should be taken, if required, to make a complaint about an existing or historic policy.